The customer can choose to cancel a subscription any time before it's started. The subscription cannot be canceled once it’s used by users. However, the customer may choose to reject it at any time.

The time window for cancellation varies based on different categories and the subscription cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the subscription for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the subscription page or subscription confirmation page will be considered final.

In case of any cancellation from the expert due to unforeseen circumstances, a full refund will be initiated.

"TrueWealth algo" reserves the right to accept the cancellation of any subscription. "TrueWealth algo" also reserves the right to waive off or modify the time window or cancellation fee from time to time.

You may request a refund within 7 days of the original purchase date.

The subscription must be unused.

Proof of purchase, such as a receipt number, is required for all refund requests.

Process

To request a refund, please contact our customer service team at 8788887396 with the following information:

• Order number
• Reason for refund request

Once your request is received, we will review it and initiate the refund process. Refunds will be issued via the original payment method within 7-10 business days of approval.